RESUME

Front Desk Receptionist.

Altas Palmas Animal Clinic / PetVet Care Centers

​Jan 2015 - Oct 2019

 

Provided compassionate customer service to clientele and their pets. Handled client concerns, post doctor visit call backs, phone calls, emails, appointment schedule, external records, financial transactions as well as determine and report the end-of-day balances. Other responsibilities from receptionist position included maintaining the clinic’s inventory and transcribing medical records.

• Delivered astounding customer service to clientele by phone, email, and in person while multitasking and meeting deadlines.

• Implemented new ways for employees to comfortably transition to new software for payment methods and search for discrepancies with excellent documentation for employee use.

• Troubleshot printers, scanners, Microsoft Office, and Windows operating system to staff.

• Introduced documentation for peripheral devices and software for current and future employees.

• Trained newly hired receptionists on computer software and all daily tasks.

 

 

Point of Sale, Customer Service, Jewelry Associate.

Kohl's Department Stores

​Jul 2012 - Nov 2014

 

Provided astounding customer service  as well as accountable for purchase transactions, meeting quotas and deadlines for credit card memberships. Advanced from P.O.S associate to customer service associate which included customer concerns with product return and exchanges, cash office, and maintaining defective products/reports. Responsibilities, customer service, and skills continued to jewelry department which entailed handling customer concerns with jewelry returns and daily tasks such as inventory counts and planograms.

• Conducted tasks for 3 positions at once while continuously exceeding expectations of each role.

• Trained new staff on policies and procedures to ensure tasks were completed accurately.

• Surpassed daily sales quotas for credit card memberships by building rapport with customers.

• Achieved recognition multiple times throughout employment for individual work and helping others in their departments.

 

 

Sales Associate.

Sam Goody

​Jun 2009 - Aug 2010

 

Ensured and maintained high customer satisfaction. Helped customers with their purchases and disc media reservations, restocked sales floor, set up displays, and meet daily quotas for customer memberships.

• Exceeded daily discount card quotas by recommending them to repeat customers.

• Provided a warm and friendly environment by greeting, welcoming, and helping each customer.